Privacy Policy

General information

Aheadworks, Inc., registered office: 3111 N UNIVERSITY DRIVE Suite 604 CORAL SPRING FL 33065, (hereinafter referred to as “we“, “us”) is a provider of Aheadworks Commerce Cloud Products and Services. This Privacy policy summarizes what personally identifiable information we may collect, and how we might use this information. This policy also describes other important topics relating to your privacy. 

This Privacy Policy governs the manner in which we collect, use, maintain and disclose information collected from users (each, a "User") of the web-site aheadworks.com and any and all our products and services offered on this web-site (further referred to as “Site”). The terms of these privacy policy apply to you whenever you use the Site, access the content and / or service we provide, regardless of which device (computer, cell phone, tablet, TV, etc.) you use.

If you do not agree to these terms, please do not use our Site and any of the products and services offered on the Site. We have the discretion to update this Privacy Policy at any time. Please check this page periodically for changes. Your continued use of the above following the posting of changes to this policy will be deemed as your acceptance of those changes. However, if, under applicable regulations, we require your consent, we will request it formally, in accordance with applicable rules and legislation.

This Privacy Policy is subject to the Law of the United States of America. We aim at ensuring that your personal data shall be collected in accordance with the requirements of the applicable law and the instructions of the controlling authorities. All reasonable technical and administrative measures shall be applied in order to protect your personal data from loss, unauthorized use and / or changes of data.

Persons under the age of 16 cannot provide any personal information through our Site / social networking accounts. If you are a person below the age of 16, before submitting personal information, you must obtain a consent of your parents or other legal guardians.

 

Click on “Find out more” in each section to find detailed information about the processing of your personal data and the specifics of our business.

How do we collect information about you?

Your personal data, e.g. any information about you that allows us to recognize you is collected in various ways:

  • you may provide us with information directly;
  • we may collect information automatically;
  • we may acquire information from third parties and collect information about you from publicly available sources.

We may collect information that you provide directly. Typically, this will happen when you:

  • register on our website (filling in a registration form, creating an account, etc.);
  • make a purchase on our website (submitting order, filling helpdesk tickets, etc.);
  • participate in a promotion, game or similar event;
  • subscribe to our newsletter or other communication, or agree to receive other information, including marketing and advertising messages, via your email, sms or other messengers (Viber, Telegram, WhatsApp, etc.);
  • participate in surveys.

We may collect information about you automatically (e.g. when you access our website, social account). Typically, this will happen when you:

  • submit queries through our website or through our social networking accounts;
  • use our website (data is collected with the help of cookies and similar technologies);
  • make public posts on social networking platforms that we are following.

Where permitted by law, we may acquire information about you from third parties. This may be the information provided by our partners, marketing agencies, sponsors, licensors, your public profile information (e.g. through Facebook, LinkedIn, Instagram, other social network, your company website or otherwise). We may associate the information we receive about you from yourself, public and commercial sources with other information we receive from you or about you. 

We may collect information about you in other cases that are not covered by this Privacy Policy as well. If this happens, we will inform you additionally.

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What information about you do we collect?

Registration: Your name, last name, telephone number, country, account creation date, email, VAT number, billing address, occupation, order number and date, invoice number and date, SKU (items), support period and/or subscription plan, VAT amount, payment method, payment transaction ID.

User content: Texts, photos, vector and other images and similar.

Google Analytics: Aheadworks, Inc. is using Google Analytics to track standard user data on traffic sources, visitor behavior flow, audience overview. We may use your user ID to track specific behavior, however, it cannot be connected to other data we are collecting about the users.

Hotjar. We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Server logs and Cookies: When you access our services online, our web servers automatically create records of your visit. These records typically include IP-address, access times, the sites linked from, pages visited, the links and features used, the content viewed or requested, browser or application type, and other information of such kind. See also our Information on Cookies usage below.

Information that we collect automatically will generally concern:

  • information about how you use our websites (Device information: i.e. IP address, operating system version and settings for the device you use to access content / products;
  • login information: the usage time and duration of your session, query terms that you enter in our website and any information stored in the cookies we had set on your device (the cookies policy is provided below);
  • location information: i.e. a device`s GPS signal, or information about upcoming Wi-Fi access points and cellular towers that may be passed to us when you use the content of our site;
  • HelpDesk ticket number, date, subject and message, phone number, CC recipients.

Information that we collect from third parties or publicly-available sources usually is:

  • your interests;
  • your e-mail address, full name, special preferences and interests.
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Where do we store your personal data?

Please be informed that we store your personal data in digital format in a datacenter located in New York City, United States. If you are located outside of the U.S., please be aware that all information you provide us will be transferred to and stored and processed in the U.S., and the U.S. rules on personal data protection and processing may be different from the laws of your country.

When using information as described in this Policy, information about you may be transferred either within or outside the country or territory where it was collected, including to a country or territory that may not have equivalent data protection standards. In such cases, we do our best to ensure the security of your personal data being transmitted.

In any case of cross-border transfer of your personal data, we will ensure that appropriate security measures would apply, and other rules in accordance with applicable legislation, including obtaining permissions from appropriate authorities or your consent.

For what purposes do we use information about you and on what legal basis?

Subject to the above, information is processed for the following purposes:

  • to create account;
  • to administer a sale;
  • to address the customer`s problem concerning Helpdesk tickets;
  • to provide information, which was requested by you, related to the provision of services;
  • for marketing purposes, e.g. to provide tailor-made advertisements and promotional content and to send reports about promotional activities, to evaluate and analyze market, customers, products and services (including collecting your opinion on products and services, organizing customers / partners surveys, contests or promotional activities to the extent permitted by law);
  • to find out how people use our online services in order to improve them and create new content, products and services;
  • to defend our interests in court or in other institution.
  • compliance with legal obligations to which we are subjects;
  • a legitimate business interest that is not overridden by interests you have to protect the information;
  • in certain cases, your consent.

The purposes for which we use information about you, with corresponding methods of collection and legal basis for use are presented in this table.

PurposeLegal basis for ProcessingPersonal data

To provide information, which was requested by you, related to the provision of services

This information is provided to you due to we have a legitimate interest in providing accurate information about our services, availability of them, additional services.In order to answer your inquiries by social networking environment and other ways, we can ask for your e-mail address or other convenient contact.
To create accountFor this purpose we process your personal data based on our legitimate interest – to provide a possibility for online shopping.Your name, last name, telephone number, country, account creation date, email.
To address the customer`s problem concerning Helpdesk ticketsProcessing is necessary for the performance of a contract with customer.Specific parameters are requested, i.e. access parameters to FTP or SSH and to Magento backend.
To administer a saleFor this purpose we process your personal data based on our legitimate interest – to provide a possibility for online shopping.Your name, last name, telephone number, country, account creation date, email, VAT number, billing address, order number and date, invoice number and date, SKU (items), support period, VAT amount, payment method, payment transaction ID.
For marketing purposes to provide tailor-made advertisements and promotional content and to send reports about promotional activities, to evaluate and analyze market, customers, products and services (including collecting your opinion on products and services, and organizing customer surveys)For this purpose we process your personal data based on our legitimate interest - to inform you about our services, events, news and other relevant information.Social network account details, e-mail, telephone number, ID in messengers, your interests.
To find out how people use our online services in order to improve them and create new content, products and servicesFor this purpose we process your personal data with a legitimate interest to monitor the quality of the services provided, develop and improve the content that we provide, and ensure the security of the website.IP address, operating system version and parameters of the device you use to access content / products, the usage time and duration of your session, query terms that you enter on our website, and any information stored in the cookies that we have detected on your device, GPS signal of the device, or information about the closest Wi-Fi access points and cellular towers that may be passed to us when you are using our website content.
Defend our interests in court of other institutionCompliance with legal obligations to which we are subjects Legitimate interest to defend against claims and pretenses.Depending on the claim or pretense, we may handle all of your personal data contained in our possession in these privacy policies.

Where we do not base our use of information about you on one of the above legal bases, we will ask for your consent before we process the information (these cases will be clear from the context).

In some instances, we may use information about you in ways that are not described above. Where this is the case, we will provide a supplemental privacy notice that explains such use. You should read any supplemental notice in conjunction with this notice.

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Who do we share your information with?

We may share information about you: 

  • with companies that provide services on our request;
  • with companies that help organize marketing provision (eg.Klaviyo);
  • with other responsible selected business partners;
  • with other third parties, where required or permitted by law, or is necessary to protect our legitimate interests;
  • with other entities upon your consent.

The companies that provide services at our request currently are as follows: Klaviyo, IT service providers, auditors, licensors. The ability of these companies to use your information is limited. They cannot use this information other than for the purposes of providing services for us.

Other third parties that may be provided with our available information about you when it is necessary to protect our legitimate interests are the governmental authorities, institutions that supervise e-commerce and payment activities, pre-trial investigation officers, courts.

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Where might information about you be sent?

When using information as described in this notice, information about you may be transferred either within or outside the country or territory where it was collected, including to a country or territory that may not have equivalent data protection standards. In such cases, we do our best to ensure the security of your personal data being transmitted.

Currently we are not sending your personal data to countries outside the European Economic Area. If we would need to do so, we would make sure that one of the following security measures would apply:

  • the agreement signed with the data recipient is based on the Model Clauses approved by the European Commission;
  • in case of transferring data to a group of companies, Binding Corporate Rules apply;
  • the data recipient is located in a country that is recognized by the European Commission as applying adequate data protection standards;
  • authorisation from the local Data Protection Inspectorate.
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How do we protect information about you?

We adopt effective and appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. However, keep in mind that while we are taking appropriate action to protect your information, no website, online transaction, computer system or wireless connection is completely safe.

How long will information about you be kept?

We will retain information about you for the period necessary to fulfill the purposes for which the information was collected. After that, we will delete it, unless applicable legal acts oblige us to store information for tax purposes, or data may be required for pre-trial investigation, but in any case, the general retention period will be no more than 3 years. When this term expires, the data will be deleted in such a way that it cannot be restored.

Typically, personal data is stored in the following terms:

Personal dataStorage period
Payment records10 years after the payment transaction
Marketing records3 years after your last visit to our website
IT system records (logs)1 year
Business analyticsBusiness analytics data is typically collected automatically when you use our website and anonymised / aggregated shortly afterwards.
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What rights do you have?

We respect your privacy and take all necessary measures to ensure that you can fully enjoy the following rights:

  • to be informed about personal data being processed (right to be informed). You have the right to receive information about processing of your data in a concise, transparent, intelligible and easily accessible form, using clear and plain language;
  • to access personal data and get information about how personal data is being processed (right to access). You have the right to know whether or not we process information about you, the purpose and legal grounds of the processing; whether we are sending data to third parties and if so, what security measures we have taken; the existence of automated decision-making, and other relevant information about data processing. We will provide you the information listed above, if such information will not violate the rights and freedoms of other persons.
  • to rectify inaccurate personal data and to have incomplete personal data completed (right to rectification);
  • to erase personal data or suspend data processing activities (except storage) (right to erase and right to be “forgotten”);
  • to require us to restrict the processing of personal data for any legitimate reason (right to restriction of processing);
  • to transmit personal data to another entity (right to data portability);
  • to object at any time to processing of personal data concerning data subject which is based on the performance of a task carried out in the public interest or for the purposes of the legitimate interests. You can exercise this right if we use information about you for direct marketing: you can “opt out” (without the need to justify it) and we will comply with your request; or if we use such information for purposes other than direct marketing, you can object to our using it for those purposes, giving an explanation of your particular situation, and we will consider your objection, unless legitimate grounds for processing will override the interests, rights and freedoms of the data subject.

We offer you easy ways to exercise these rights. You can do this by writing to us at [email protected], or by using certain links at the bottom of the promotional content provided by us.

We may not give you the conditions for the implementation of the above mentioned rights, where in the cases provided by the law, it is necessary to ensure the prevention of crimes, offenses of professional or ethical conduct, as well as to ensure the protection of the rights and freedoms of the data subject or other persons.

Your rights will be fulfilled once your identity is confirmed live, by electronic signature or, if these two options are not possible, remotely via Zoom or other appropriate software.

 

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Cookies, signals and similar technologies

In this Privacy Policy we use the term “cookies” for cookies and other similar technologies, such as Pixel Tags, Web Beacons, clear GIFs, etc.

Cookies used in our website:

TitlePeriodPurpose
_ga2 yearsUsed by Google analytics to distinguish users
_gat1 minuteUsed by Google analytics to limit requests rate
_zlcmid10 minutesZopim cookies provides live chat functionality for customer/sales purposes
_zlcstore10 minutesZopim cookies provides live chat functionality for customer/sales purposes
_zte209510 minutesZopim cookies provides live chat functionality for customer/sales purposes
_zlcid10 minutesZopim cookies provides live chat functionality for customer/sales purposes
_pk_id.eco.e02a,
_pk_ses.eco.e02a
2 yearsUsed by Matomo analytics platform to distinguish users
_ym_uid2 yearsUsed by Yandex metrica analytics platform to distinguish users
frontend6 monthsUsed to store client’s session ID to persist client-specific functionality such as login status
frontend_cid6 monthsUsed to store client’s session ID to persist client-specific functionality such as login status
_gid24 hoursUsed by Google analytics to distinguish users

When you use browser to access the content we provide, you can configure your browser to accept all cookies, reject all cookies or get notified when a cookie is downloaded. Each browser is different, so if you do not know how to change cookie preferences, look in its help menu. Operating system of your device may have additional cookie controls. If you do not want the information to be collected using cookies, use easy-to-use procedure in most current browsers that allows you to stop using cookies. To learn more about managing cookies, visit: http://www.allaboutcookies.org/manage-cookies/.

However, do not forget that some services may be designed to work only if there are cookies. Turning them off, you will no longer be able to use such services or certain parts of them.

Besides the cookies data controller is using, certain third parties, in our websites, can set up and access cookies on your computer. In this case, third-party privacy policies apply to the use of cookies.

Please note that our social networking accounts are subject to the appropriate social networking cookie policies.

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Final provisions

Users may find content on our Site that links to the sites and services of our Clients, partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. This Site may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Contacting us

We respect your right to privacy. Our Data protection officer can be reached at any time at: [email protected]

If you have any further questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: [email protected]

 

This document was last updated on April 19, 2022.